Enhancing Tourism Safety and Environmental Compliance: A KPI -Based Approach

Abstract

This study investigates the role of Key Performance Indicators (KPIs) in enhancing safety and environmental compliance within the tourism industry. Emphasizing sustainable practices, the research aims to identify, analyze, and evaluate critical KPIs that impact operational efficiency and compliance. Utilizing a mixed-methods approach, primary data was collected through interviews and case studies, while secondary data was derived from industry reports and literature. Findings highlight 40 essential KPIs categorized under safety compliance, environmental compliance, visitor health and safety, and employee health and safety. The study underscores the strategic importance of KPIs in improving safety standards, reducing environmental impact, and fostering sustainable tourism practices. Recommendations for Tourism Safety and Environmental Compliance Directors include regular safety audits, advanced environmental monitoring, and continuous training programs. The study concludes with implications for theory and practice, suggesting avenues for future research on innovative safety and environmental practices.