A Prototyping and Evaluation of Hospital Dashboard through End-User Computing Satisfaction Model (EUCS)

Abstract

In today's competitive environment, one of the new tools in the field of information technology is business or organizational dashboards that are as a backup in the process of strategic management of organizations. The aim of this study is building a prototype of a hospital dashboard on the principles and guidelines of dashboards and evaluating it based on End User Computing Satisfaction (EUCS). The prototype of a simple dashboard was prepared for evaluation, using experimental research through a questionnaire according to the end-user computing satisfaction model. The test results to compare the average of research variables consisted of satisfaction of the dashboard format, being up to date, ease of use, accuracy and content with average status showed a significant difference between the average of all variables and their average value. Results concluded that among the variables, the format which has had the highest satisfaction rate and accuracy has had the lowest levels of satisfaction among users. Also, the level of users’ satisfaction of all factors of the dashboard is equal.